Returns & Exchanges

What is your return policy?

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our products, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. To initiate a return, please contact support@collectaway.com
Can I cancel an order

If you order has shipped, you will need to follow our return policy. If it has not shipped, we will do our best to stop the order and cancel it for you.
What do I do if I didn’t receive a shipment?

Please contact support@collectaway.com
How do I return an order by mail?

You are responsible for shipping the items back, prior to shipping them back, you must be approved for a return. You can be approved for a return at support@collectaway.com. Once approved, you will be provided instructions on how to return. Please be advised there is a 10% restocking fee for all returned items.
Do you offer exchanges?

This is handled on a case-by-case basis due to inventory. Please contact support@collectaway.com

Products

Are your items authentic?

Rest assured, all items featured on the Collectaway website are authentic unless specifically stated otherwise.
Are all your cards graded?

While we have a vast collection, not all cards are graded. However, most single cards will be enclosed in a graded case unless otherwise specified.
What if the product I want to buy says contact us?

For select items of significant value, we offer the option to purchase through our white glove service. Simply reach out to us for personalized assistance at support@collectaway.comto purchase and we will provide next steps.
Can you recommend which company I can use to grade cards?

While there are various grading companies available, we do not endorse any specific ones.

Shipping

Do you ship international?

We ship to USA and Canada. We will be expanding in the near future. If you would like to request a special exception for us to ship to you, please email us support@collectaway.com. We handle these on a case by case basis.
How long does it take to receive my order?

We provide a range of shipping options. Generally, first class shipping takes approximately 5-7 business days, barring exceptions during holidays and weekends.
Can I track my order?

Yes, if you select an option that provides tracking. Our first class mail shipment does not provide tracking, however we will email you as your order ships.
Can I insure my shipment?

We do offer shipping insurance through a third party company.

General Questions

How can I contact Collectaway about Fraud?

Please email us at support@collectaway.com
Do you buy collections?

Yes, please contact support@collectaway.com
Can I request an item to buy that may not be listed on your website yet?

Unfortunately, we're unable to accommodate such requests at this time.
How do I sign up for a giveaway?

Follow us on our social media and you will learn more about our giveaways.
Media Inquires or podcast request

Please contact media@collectaway.com for all media and podcast requests.